Privacy Policy

This privacy policy explains what personal data Infiniti Service Mussafah collects, why it is collected, how it is used, how long it is retained, who it is shared with, and how individuals exercise their data rights under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

By using infinitiservicemussafah.ae or booking a service through any channel, including phone, WhatsApp, or email, individuals confirm they have read and understood this privacy policy.

Who Collects Your Personal Data

Infiniti Service Mussafah is the data controller responsible for all personal data collected through infinitiservicemussafah.ae and through direct service interactions. All data collection, processing, and retention practices described in this policy are carried out in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

What Personal Data Infiniti Service Mussafah Collects

Infiniti Service Mussafah collects 3 categories of personal data: identification and contact data, vehicle data, and website usage data. Data is collected only when individuals voluntarily provide it through booking channels or when it is generated automatically through website interaction.

Identification and Contact Data

Identification and contact data are collected when an individual contacts Infiniti Service Mussafah by phone or sends a message via WhatsApp or email.

Vehicle Data

Vehicle data is collected to identify the correct Infiniti model, confirm OEM parts specifications, and record completed repair and maintenance history.

Website Usage Data

Website usage data is collected automatically when visitors access infinitiservicemussafah.ae. This data does not identify individual visitors by name or contact details.

Website usage data is collected through Google Analytics 4 (GA4), which loads on every page of infinitiservicemussafah.ae and sets first-party analytics cookies in the visitor's browser. Full details of cookies used are set out in the Cookie Policy.

Visitors can stop Google Analytics from collecting their data by blocking or deleting cookies in their browser settings, or by installing the Google Analytics Opt-out Browser Add-on.

Why Infiniti Service Mussafah Collects Personal Data

Infiniti Service Mussafah collects personal data for 5 lawful purposes, each grounded in a specific legal basis under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

1. 1
   Contractual Necessity. Identification, contact, and vehicle data are processed to confirm bookings, assign the correct Infiniti-trained technician, prepare OEM diagnostic tools, issue written repair estimates, complete repairs, and deliver the written service report. This processing is necessary to perform the service contract between Infiniti Service Mussafah and the customer.
2. 2
   Legitimate Interest. Phone numbers and WhatsApp details are used to provide real-time repair status updates, notify customers when vehicles are ready for collection, and confirm booking appointments. This processing serves the customer's direct interest in receiving timely service information.
3. 3
   Service Records and Warranty Administration. Completed repair records, including VIN, parts replaced with part numbers, fault codes cleared, and technician notes, are retained to support warranty claims, future diagnostic accuracy, and compliance with UAE commercial record-keeping requirements.
4. 4
   Legitimate Interest. Anonymised website usage data is processed to identify underperforming pages, improve how visitors reach the phone and WhatsApp booking options, and optimise the infinitiservicemussafah.ae experience for Infiniti owners researching repair services in Mussafah.
5. 5
   Consent. Service reminders, maintenance interval notifications, and promotional communications are sent only to customers who have explicitly opted in to marketing communications at the time of booking. Marketing communications are stopped immediately upon request.

How Long Infiniti Service Mussafah Retains Personal Data

Infiniti Service Mussafah retains personal data for the minimum period necessary to fulfil each processing purpose.

Personal data is securely deleted or anonymised at the end of the applicable retention period. Customers request early deletion of their personal data at any time, subject to the exceptions described in the data rights section below.

Who Infiniti Service Mussafah Shares Personal Data With

Infiniti Service Mussafah shares personal data with 3 categories of third parties, each operating under contractual data processing agreements or applicable privacy regulations.

Parts Suppliers

Vehicle VIN and model data are shared with certified Infiniti parts suppliers solely to confirm parts availability and specification for the booked repair. Parts suppliers do not receive customer contact data and do not use vehicle data for any purpose other than parts fulfilment.

Analytics Provider

Website usage data is processed by Google LLC through Google Analytics 4, under Google's data processing terms, and may be processed on Google servers outside the UAE. How Google uses this data is explained in the Google Privacy Policy and on How Google uses information from sites or apps that use its services. Full details of the cookies involved are set out in the Cookie Policy.

Legal and Regulatory Authorities

Personal data is disclosed to UAE government authorities, courts, or regulatory bodies when Infiniti Service Mussafah is legally required to do so under UAE law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable UAE commercial regulations.

Infiniti Service Mussafah does not sell, rent, or transfer personal data to any third party for commercial purposes.

How Infiniti Service Mussafah Protects Personal Data

Infiniti Service Mussafah applies 4 categories of technical and organisational security measures to protect personal data from unauthorised access, loss, or disclosure.

1. 1
   Access Controls. Customer personal data and vehicle service records are accessible only to authorised Infiniti Service Mussafah staff directly involved in delivering the booked service. Access is restricted by role and reviewed regularly.
2. 2
   Secure Data Transmission. infinitiservicemussafah.ae uses HTTPS encryption (TLS) for all data transmitted during website sessions. WhatsApp's end-to-end encryption protects data transmitted via WhatsApp.
3. 3
   Data Minimisation. Infiniti Service Mussafah collects only the personal data necessary for each specific purpose. No additional personal data is collected beyond the fields listed in this privacy policy.
4. 4
   Staff Training. All Infiniti Service Mussafah staff handling customer data complete data protection awareness training covering UAE Personal Data Protection Law obligations, secure data handling procedures, and breach response protocols.

No data transmission over the internet is entirely risk-free. Infiniti Service Mussafah applies industry-standard security measures to minimise risk, but cannot guarantee absolute security of data transmitted to infinitiservicemussafah.ae.

Your Data Rights Under UAE Law

Individuals whose personal data is held by Infiniti Service Mussafah hold 6 rights under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

1. 1
   Right of Access. Individuals request a copy of all personal data held by Infiniti Service Mussafah, including the categories of data collected, the purposes for which it is processed, and the retention periods applied.
2. 2
   Right to Rectification. Individuals request correction of inaccurate or incomplete personal data held in Infiniti Service Mussafah's service records.
3. 3
   Right to Erasure. Individuals request deletion of their personal data where it is no longer necessary for the purpose for which it was collected, where consent has been withdrawn, or where processing is unlawful. This right is subject to Infiniti Service Mussafah's legal obligation to retain vehicle repair records for the periods specified above.
4. 4
   Right to Restrict Processing. Individuals request that Infiniti Service Mussafah restrict the processing of their personal data while an accuracy dispute or objection is being assessed.
5. 5
   Right to Object. Individuals object to the processing of their personal data for marketing communications at any time. Marketing communications stop immediately upon receipt of a valid objection.
6. 6
   Right to Withdraw Consent. Individuals withdraw consent for marketing communications at any time without affecting the lawfulness of processing carried out before withdrawal. Google Analytics cookies are blocked or deleted as described in the Cookie Policy.

Data rights requests are submitted to info@zenfoautoservices.ae. Infiniti Service Mussafah responds to all valid data rights requests within 30 calendar days of receipt, in accordance with the UAE Personal Data Protection Law.

Children's Privacy

infinitiservicemussafah.ae is not directed at individuals under the age of 18. Infiniti Service Mussafah does not knowingly collect personal data from individuals under 18. A parent or guardian who identifies that a minor has submitted personal data through infinitiservicemussafah.ae contacts info@zenfoautoservices.ae to request immediate deletion of that data.

Changes to This Privacy Policy

Infiniti Service Mussafah reviews and updates this privacy policy when data collection practices change, new third-party processors are engaged, or UAE privacy regulations are amended. Continued use of infinitiservicemussafah.ae or its services after a policy update constitutes acceptance of the revised privacy policy.

Material changes to data processing practices are communicated directly to existing customers via email, where contact data is held.

Contact Infiniti Service Mussafah About Data Privacy

Data privacy questions, personal data access requests, correction requests, erasure requests, and marketing opt-out requests are directed to our team. All data rights requests receive a written response within 30 calendar days.