Terms and Conditions

These terms and conditions apply to all Infiniti repair and maintenance services performed at the Mussafah Industrial Area workshop and govern the contractual relationship between Infiniti Service Mussafah and the customer from the point of booking to vehicle collection.

By booking a service with Infiniti Service Mussafah through any channel, the customer confirms they have read, understood, and accepted these terms and conditions in full.

Definitions

Booking and Service Agreement

How to Book a Service

Infiniti Service Mussafah accepts service bookings through 3 channels: the online booking form at infinitiservicemussafah.ae, direct phone call, and WhatsApp message. Customers provide the following information at the time of booking to enable accurate technician preparation: full name, contact number, Infiniti model and year, Vehicle Identification Number (VIN) where available, and a description of the reported fault or service required.

A booking confirmation is issued to the customer after submission, specifying the assigned Infiniti-trained technician, confirmed appointment date and time, and estimated service duration. The booking confirmation does not constitute a final price commitment. Final pricing is confirmed in the Written Estimate issued after the vehicle inspection.

Appointment Scheduling and Availability

Same-day and next-day appointments are available for most standard Infiniti services, including oil changes, brake pad replacement, battery replacement, AC recharge, and cabin filter replacement. Appointment availability depends on current workshop capacity and technician scheduling at the time of booking.

Infiniti Service Mussafah confirms appointment availability immediately upon booking submission. Customers receive a booking confirmation within 2 hours of submitting an online booking form during business hours.

Customer Responsibilities at Booking

Customers provide accurate and complete vehicle information at the time of booking. Infiniti Service Mussafah relies on customer-provided information to prepare the correct OEM diagnostic tools, Infiniti-specific parts, and technician allocation before the appointment. Inaccurate or incomplete vehicle information provided at booking, including undisclosed modifications, accident history, or known pre-existing faults, may affect diagnostic accuracy, repair scope, and final pricing. Infiniti Service Mussafah is not liable for diagnostic or repair limitations resulting from information withheld or inaccurately provided by the customer.

Pricing and Payment

Written Estimates

Every Infiniti repair and maintenance service at Infiniti Service Mussafah begins with a Written Estimate issued after the initial vehicle inspection and OEM diagnostic scan. The Written Estimate itemises all repair labour, genuine Infiniti parts or OEM-grade components, and any applicable service charges. No repair work begins until the customer reviews and approves the Written Estimate in writing or via confirmed WhatsApp or phone authorisation.

The Written Estimate reflects the faults identified during the initial inspection. Additional faults identified during the repair process that were not visible or active during the initial inspection are communicated to the customer immediately. A revised Written Estimate is issued for any additional work. No additional work proceeds without a second customer authorisation.

Final Invoice

The final invoice issued at vehicle collection matches the approved Written Estimate. There are no charges added after Written Estimate approval without a second written authorisation from the customer. There are no callout fees, administrative charges, weekend surcharges, or public holiday premiums applied to any Infiniti Service Mussafah service.

Payment Terms

Payment is due in full at vehicle collection, after the customer reviews and approves the final invoice. Infiniti Service Mussafah accepts the following payment methods: cash (UAE Dirhams), bank transfer, and card payment. The vehicle is released to the customer upon confirmation of full payment receipt. Infiniti Service Mussafah retains a right of lien over the vehicle until all outstanding charges are settled in full, in accordance with UAE law.

Pricing for Parts

Genuine Infiniti parts and OEM-grade components are priced at the prevailing supplier rate at the time the Written Estimate is issued. Parts prices confirmed in the Written Estimate remain valid for 7 calendar days from the date of issue. Parts prices are subject to revision if the customer delays approval beyond 7 calendar days and supplier pricing changes in the intervening period.

Vehicle Inspection and Diagnosis

Initial Inspection Process

Every vehicle received at Infiniti Service Mussafah undergoes a full inspection and Infiniti OEM diagnostic scan before any repair work begins. The inspection identifies the reported fault and any additional developing issues across all Infiniti vehicle systems, including engine, transmission, brakes, suspension, electrical systems, ADAS, and body control modules.

The inspection report is communicated to the customer verbally and confirmed in the Written Estimate before work proceeds. Customers are not obligated to proceed with any repair following the initial inspection. The initial inspection and diagnostic scan are provided as part of the service process and are included in the labour charge only if the customer proceeds with the repair.

Diagnostic Accuracy and Limitations

Infiniti Service Mussafah uses Infiniti OEM diagnostic software to identify faults across all Infiniti vehicle systems. Infiniti OEM software accesses manufacturer-exclusive fault codes and live data parameters unavailable to generic aftermarket scan tools. Diagnostic accuracy depends on faults being present and active at the time of the inspection. Intermittent faults that are not active during the diagnostic scan are identified when they recur and present for testing.

Infiniti Service Mussafah technicians document all identified faults in the Written Estimate and Service Report. Faults that develop after the vehicle leaves the workshop following a completed service are assessed under a new booking and inspection process.

Service Warranty

Warranty Coverage

A repair warranty is provided on all completed Infiniti work performed at Infiniti Service Mussafah. Warranty coverage applies to genuine Infiniti parts installed and labour performed during the specific repair. The Warranty Period and specific coverage details applicable to each repair are specified on the Service Report issued at vehicle collection.

Warranty Claim Process

Warranty claims are submitted to Infiniti Service Mussafah by contacting info@zenfoautoservices.ae or calling the workshop directly. Customers present the original Service Report when submitting a warranty claim. An Infiniti Service Mussafah technician assesses the claimed fault within 2 business days of claim submission. Valid warranty claims are repaired at no cost to the customer within a timeframe confirmed at the point of claim assessment.

Warranty Exclusions

The repair warranty does not cover the following 6 categories of fault or damage:

1. 1
   Faults arising from vehicle misuse, accident damage, off-road use, or modifications made to the vehicle after the repair date
2. 2
   Normal wear and tear on consumable components, including brake pads, tyres, wiper blades, air filters, and cabin filters, beyond the service interval specified on the Service Report
3. 3
   Faults in vehicle systems unrelated to the specific repair performed and documented on the Service Report
4. 4
   Damage resulting from the customer's failure to follow the maintenance recommendations specified on the Service Report
5. 5
   Faults caused by the use of non-genuine or non-OEM-grade parts installed by a third party after the Infiniti Service Mussafah repair date
6. 6
   Consequential damage arising from a pre-existing fault not disclosed by the customer at the time of booking or inspection

Cancellations and Rescheduling

Customer Cancellations

Customers cancel or reschedule booked appointments at no charge by notifying Infiniti Service Mussafah at least 2 hours before the confirmed appointment time, via phone call or WhatsApp message. Cancellations submitted less than 2 hours before the appointment time, where specialist parts have already been ordered and reserved for the specific vehicle, are subject to a parts restocking charge equal to the confirmed parts cost, as parts sourced specifically for a booked repair cannot be returned to the supplier.

Infiniti Service Mussafah Cancellations

Infiniti Service Mussafah cancels or reschedules appointments in circumstances where the required specialist parts are unavailable at the confirmed appointment time, or where a technician's emergency prevents service delivery. Customers are notified of workshop-initiated cancellations at least 3 hours before the confirmed appointment time. Rescheduled appointments are offered at the customer's earliest available date and time at no additional charge.

Vehicle Collection

Customers collect their vehicle within 3 business days of receiving the vehicle-ready notification. Vehicles left uncollected beyond 3 business days after the vehicle-ready notification incur a storage charge of AED 50 per day from the fourth business day onward. Infiniti Service Mussafah notifies the customer of the storage charge before it is applied.

Customer Vehicle Obligations

Vehicle Condition at Drop-Off

Customers deliver vehicles to Infiniti Service Mussafah in a condition that allows safe handling, movement, and inspection by workshop technicians. Customers disclose all known pre-existing faults, modifications, aftermarket part installations, and accident history at the time of booking or vehicle drop-off. Non-disclosure of known vehicle conditions that affect repair scope, safety, or diagnostic accuracy releases Infiniti Service Mussafah from liability for any resulting diagnostic limitation or repair complication.

Personal Belongings

Customers remove all valuables, documents, and personal belongings from the vehicle before drop-off. Infiniti Service Mussafah accepts no responsibility for personal property left in the vehicle during the service period.

Vehicle Documentation

Customers provide valid vehicle registration documentation upon request. Infiniti Service Mussafah records the vehicle registration details for all service transactions in compliance with UAE automotive workshop regulatory requirements.

Limitation of Liability

Infiniti Service Mussafah's total liability to any customer for any claim arising from a service performed at the workshop is limited to the direct cost of the specific service or repair to which the claim relates, as confirmed on the final invoice.

Infiniti Service Mussafah accepts no liability for the following 4 categories of loss:

• Consequential or indirect losses, including loss of earnings, business interruption, or loss of use of the vehicle, arising from repair delays caused by parts availability outside Infiniti Service Mussafah's control
• Pre-existing vehicle faults not identified during the diagnostic inspection due to intermittent fault conditions or latent defects not present and active at the time of the inspection
• Damage to the vehicle resulting from pre-existing structural weaknesses, undisclosed modifications, or undisclosed accident damage that becomes apparent during the repair process
• Loss or damage to personal property left in the vehicle during the service period

This limitation of liability applies to the fullest extent permitted under UAE law, including the UAE Civil Transactions Law (Federal Law No. 5 of 1985) and applicable UAE consumer protection regulations.

Intellectual Property

All content published on infinitiservicemussafah.ae, including text, service descriptions, pricing structures, images, and layout, is the intellectual property of Infiniti Service Mussafah. No content from infinitiservicemussafah.ae is reproduced, copied, distributed, or published without the prior written consent of Infiniti Service Mussafah.

Infiniti vehicle trademarks, model names, logos, and brand identifiers referenced on infinitiservicemussafah.ae are the exclusive intellectual property of Infiniti Motor Company Limited and Nissan Motor Co., Ltd. These references identify the vehicle types serviced at Infiniti Service Mussafah and do not imply affiliation, endorsement, or authorisation by Infiniti Motor Company Limited.

Governing Law and Dispute Resolution

These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates, including the UAE Civil Transactions Law (Federal Law No. 5 of 1985) and applicable UAE consumer protection regulations.

Any dispute arising from a service performed by Infiniti Service Mussafah or from the use of infinitiservicemussafah.ae is resolved through the following 2-stage process:

1. 1
   Stage 1 — Direct Resolution. The customer submits the dispute in writing to info@zenfoautoservices.ae. Infiniti Service Mussafah responds with a written resolution proposal within 5 business days of receiving the dispute submission. The majority of service disputes are resolved at this stage without escalation.
2. 2
   Stage 2 — UAE Legal Jurisdiction. Disputes not resolved through direct resolution are referred to the competent courts of Abu Dhabi, UAE, which hold exclusive jurisdiction over all disputes arising from these terms and conditions.

Changes to These Terms and Conditions

Infiniti Service Mussafah reviews and updates these terms and conditions when service procedures, pricing structures, warranty terms, or UAE legal requirements change. The terms and conditions in force at the time of each booking govern that specific service transaction. Continued use of infinitiservicemussafah.ae or Infiniti Service Mussafah's services after a terms update constitutes acceptance of the revised terms.

Contact Infiniti Service Mussafah

Questions regarding these terms and conditions, service agreements, warranty claims, pricing disputes, or booking procedures are directed to the Infiniti Service Mussafah team. All written enquiries receive a response within 2 business days.